FAQ

Before my order

Is your site secure if I use my credit card online?

Payment is completely secure on the Ciao Milano Paris website thanks to our partner Shopify Payment, the world's leading payment provider. This data does not pass through our e-shop and is inaccessible to third parties.

I just placed an order

How can I be sure that my order has been validated?

Once your order has been confirmed and payment has been validated, you will receive an order confirmation email from Ciao Milano Paris. Make sure you have entered your information in your customer account.

How can I track my package?

You will receive a package tracking email. Please ensure your delivery information is correctly entered in your customer account and when placing your order.

Payments

What payment methods can I use?

You can pay for your purchases by bank card: Visa, Mastercard, Carte Bleue.

Other payment methods and installment payments are not accepted.